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Darby Dental Supply

Darby Dental Supply, LLC (DDS) restricts sales and distribution of products and services to licensed Dentists and Health Care professionals who have an established business account with us. Verified Dental Labs, Dental Technical Schools -Public and Private, Government accounts (Federal, State, and Local), and University accounts, may also establish accounts with appropriate documentation as required by state and federal regulations.
Upon the receipt and review of a Credit Application, DDS will place qualified customers on an open account. Other credit arrangements can be made for accounts not qualified for open credit.
We accept payment via check, MasterCard, VISA, Discover, and American Express, or we can bill your order to your open account. Our standard payment terms are net 10 days (from the receipt of statement) for eligible accounts and purchases. It is requested that payment be made within the terms of the agreement to maintain open account privileges. All sales are payable by the 15th of the following month after the date of the invoice unless specifically stated otherwise. Payments should be made payable to: Darby Dental Supply, LLC. (Please refer to a Darby invoice for the remittance address). Payments may also be made online at www.darbydental.com Minimum order charges; Orders under $150.00 are subject to a $12.95 flat rate shipping charge. Orders $150.00 and over are subject to an $8.95 flat rate shipping charge.
A late payment charge will be levied on past due invoice balances at the rate of 18% per annum or the maximum allowed by law.
A $25.00 service fee will be charged on all returned checks. Checks are re-deposited immediately the first time they are returned. If a check is returned a second time, the account is placed on "DO NOT SHIP" status until the returned check is replaced with a money order or cashier's check.
Puerto Rico, Hawaii, Alaska and the Virgin Islands are subject to shipping charges. Orders shipped direct from the manufacturer may be subject to the manufacturer's shipping charges. Hazardous material products that are regulated by the Department of Transportation are subject to a hazardous material fee charged by the transporting carrier for each box shipped. COD shipments are subject to a COD fee as charged by the carrier. Requests for upgraded service are subject to shipping charges. Any shipping and handling fees will be billed on the invoice.
Controlled Substances and List 1 Chemicals are sold exclusively to valid DEA Registration holders. Before any order can be accepted, a copy of the current DEA Certificate must be on file with DDS. Controlled Substances will be shipped only to the address that appears on the DEA 222 Certificate. Mail orders of Schedule II Controlled Substances must be submitted via a properly prepared DEA 222 form.
DDS provides our customers with a generous return policy for obtaining credit or adjustment for products sold by DDS.
A.Qualification for Credit: All product returns and other requests for credit must receive prior authorization to ensure that credits will post to the customers' accounts in a timely manner. This authorization will be in the form of a Return Authorization number which must obtained by DDS Customer Service Department. Due to the nature of some products, not all items are eligible for return. DDS will consider for return or credit items that are (or were) in our catalog and that are in saleable condition or returnable to the manufacturer based on that manufacturer's current Return Policy.

DDS will correct all order entry and shipping errors promptly upon notification from the customer. We request that errors be reported within 48 hours of receipt.

DDS reserves the right to deny credit on returns based on inspection of items upon receipt at a DDS facility.

Returns and Billing Adjustments may be requested by calling DDS Customer Service at (800)-645-2310 or submitting on www.DarbyDental.com - Contact us or arranged through your Territory Manager.

B.Amount of Credit: The amount of credit is based on the date of the Return Authorization:
  • Corrections for order entry and shipping errors will always be credited at invoice price.
  • All returns must be made within 90 days of original purchase.
  • All returns must be made in the original package, unopened, undamaged, and in re-saleable condition. Hand pieces and Equipment, if returned opened or used, will be repaired or replaced according to the manufacturer's warranty and returned to you. Full credit will be granted on items we can return to the manufacturer for full credit.
  • All returns past 90 days are subject to a 20% restocking fee.
  • Personalized and/or imprinted items are not returnable.
  • Special Order items are not returnable.
  • Items credited or returned due to product recalls will be issued at 100% credit regardless of date of invoice.

C.Transportation of Returned Items: Return authorizations will be issued along with a prepaid UPS Authorized Return Service (ARS) label. To ensure prompt and accurate credit a copy of the Return Authorization form should be included with the returned items.

D.Special Conditions:
  1. CONTROLLED SUBSTANCE RETURNS: Returns of Schedule 3, 3N, 4 and 5 items follow DDS's Pedigree Items policy as stated below. All sales of Schedule 2 and 2N Controlled Substances are final. Any products requiring a DEA Form 222 cannot be returned to DDS for credit. Contact your local DEA office for destruction of outdated Controlled Substance merchandise.

  2. HAZARDOUS MATERIALS: Items requiring Diamond-label Hazardous packaging are not eligible for return. These items must be disposed of according to Federal, State and/or Local guidelines.

  3. PEDIGREE ITEMS: The Prescription Drug Marketing Act (PDMA) requires any customer returning prescription drugs to complete and return a PDRA form within 10 days of the original invoice date. Federal law requires that the healthcare entity returning prescription drugs document that the product was kept under proper storage and handling conditions while under their possession, and during the return of the product. To get a copy of the form and proper return authorization, please contact Customer Service, Jericho, NY at (800) 645-2310 or visit the DDS website at www.darbydental.com . Returns requested past 10 days may not be processed due to Federal and State laws governing the authentication of these items.

  4. Under special circumstances DDS may directly credit your account in lieu of physical return of product.
SALES AND USE TAX: DDS provides our customers with a generous return policy for obtaining credit or adjustment for products sold by DDS.
WARRANTY: Product warranties, if available, are furnished by the product's manufacturer.
CUSTOMER ASSISTANCE: The employees of DDS stand ready to serve you in any way they can. You may find the following people helpful. If you would like to email a specific departmen, please refer to our website at www.darbydental.com under Contact Us.
      Territory Sales Representatives: The name, address, and telephone number of the Representative covering your area may be obtained by calling
        (800) 645-2310.

      Telesales Centers: For help with orders, prices, shipments and product returns call (800) 645-2310.

      Customer Service Department: For help with invoices, statement information, and account balance, including payments received and applied, call
        (800) 645-2310.

      Credit Department: For credit assistance and arrangement of payment programs call
        (800) 645-2310.

These Sales Terms and Conditions are subject to change without notice. Please reference the current version of this document as updated on our website, or ask your Darby Dental Supply Sales Representative for the most current version.

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